Policies

Terms & Conditions

 30 day Warranty from defective parts or damage from shipping. 

After 30 days buyers may purchase additional parts for repair. 

A 25% cancellation fee applies to any cancelled order, no exceptions. 

(As a small family run and operated business that bases production off orders we do adhere to this cancellation policy. Which is agreed to buy the purchaser at the time of checkout under the "terms and conditions" that is physically clicked before proceeding with the checkout process). 

There are no cancelations on shipped orders. 

We are unable to accept returns on Chicken Coops. No exceptions. 

Shipping Damage:  Once in a while the boxes may look worn or tattered, but the contents are usually fine or have minor dents and dings that won’t affect the functionality or usability of the coop such as a small area of wire or a small chip to the wood. Please Unbox the coop and take photos of any damage you see (both the coop and the boxes), take note of any missing parts and email us with photos at sales@urbannorthern.com Please do this as soon as you possible as a claim has to be filed with the shipper. Neglecting to inform us in a timely manner may result in a delay in replacement parts or in the case of "limited edition coops or colors" not having parts available to send. 

Shipment Refusal: If you refuse the shipment, you will be responsible for the full cost of the return, which will be deducted from your refund. If you notice damage at the door, instead of refusing, follow the guidelines in Shipping Damage above.

Release of Liability: UrbanNorthern does not assume any liability for any of its products. By purchasing from this website the customer agrees to the release.